Customer Care

Customer care service for us is very important as we want you to enjoy shopping at Najha.com., so we took great care in making sure that everything is very simple of use, and easy to understand and keep your information details secure. We are at your disposal to provide you the best possible experience.

Opening Hours: Monday-Saturday: 10am – 8pm (Lisbon Time)

By placing an order, you are accepting the Najha terms and conditions. All orders are subject to availability and confirmation of the order price. You will have the opportunity to double check and adjust your order before the final confirmation step.

The languages of the e-Shop (coming soon) are Portuguese, English, French, Spanish, Chinese, Japanese. We sell our products in Euro (€) currency.

You can easily contact us by writing to geral@najha.com, by calling us at +351 256 068 980, or by filling out the form in our contact page.

If you do provide us with personal identifiable information, we may use it to improve our understanding of your interests and concerns. We will also use this information to process your order. If you tell us you would like to receive additional information from us by e-mail, we may use your information to occasionally contact you about changes to our website, new products, site and service updates and special offers we think you’ll find valuable. If you would rather not receive these e-mails, simply follow the unsubscribe instructions on the e-mail that you have received.

Questions
If you have a question, we may already have an answer for you in our FAQ‘s.

Job Inquiries
Learn more about our job openings here.

Press inquiries
If you have a media request, please visit our Press Page.

Advertiser and Retailer Inquiries
If you’re a retailer, brand or advertiser, please see our Corporate page for more information on advertising, contests, and other business partnership opportunities.

Registering For and Managing Your Account – Great Shopping Made Easy!!!

It’s true—you can explore najha.com without an account. But why not make the absolute best of your shopping experience? By creating an account on one of these websites, you can store your payment, billing and shipping information for easier, quicker checkout on that website. You can also keep track of your order history, something that comes in handy when you want to reorder, or need to double-check what you gave your best friend for her birthday last year. And it gets better: with a registered account, you can also create and maintain a list of Favorites, so your wish list is always just a click away. Happy shopping!

Payment Information

By registering on najha.com, you can store your credit card information in your account. Important: your billing address must correspond exactly with the address on file at your credit card company.

Order History

As a registered account holder on najha.com, you can easily access your order history for on najha.com. Note that only purchases placed after creating an online account will be included on the list.

SPECIAL NOTE FOR NAJHA.COM ACCOUNT HOLDERS PRIOR TO SEPTEMBER, 2016: For all users who created an online account at najha.com prior to September, 2016, due to operational changes made to the website, certain information that was stored in your “old” site account will need to be re-entered and reset, including your account password, as well as your payment information. If you have any questions, please contact us at: +351 256 068 980.

Forgot Your Password?

If you have forgotten your najha.com account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via an email sent to the email address registered on your account, or by answering one or more security questions. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password.

You may also contact a customer service representative at +351 256 068 980.

Najha accepts the following methods of payment:

Credit Cards

Najha accepts the following credit cards for online purchases:

  • American Express
  • Visa
  • MasterCard
  • Maestro
  • Discover
  • Multibanco

An authorization hold in the total amount of your order is placed on the card at the time of order placement, but your credit card will not be charged until your order ships. If your credit card is not authorized or the total amount of your order exceeds your credit limit, you will receive a message on the checkout page to try another form of payment.

Credit cards that are also debit cards can be used, but the payment will be processed as a credit card transaction.

Bank Transfer – your order will be delivered to the address provided by you, after duly proved bank transfer is received at online.shop@najha.com, along with the order number it refers to.

Taxes

Sales tax and/or goods and services tax, as applicable (individually and collectively referred to herein as “sales tax”) is calculated based on applicable federal and provincial tax laws. Typically, sales tax displayed during checkout is estimated until the order has shipped. Sales tax may also be applied to shipping fees. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.

Important Note About Pricing

Prices of products listed on our website are subject to change without notice. We do our best to correct any errors, inaccuracies or omissions we discover. We have the right to revoke any stated offer, including after an order has been submitted and your payment method charged. If your payment method has already been charged for the purchase and we elect to cancel your order, we will issue a credit to your payment account(s) in the amounts of the charge. For credit cards, individual bank policies will dictate when this amount is credited to your account.Payment on delivery – your order will be delivered to the address provided by you. Payment needs to be made at time of delivery.

All merchandise ordered on najha.com can be shipped internationally and to APO/FPO boxes.

You can track your order at any time online via our Order Status page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by calling a customer service representative at +351 256 068 980.

Your order will be delivered by CTT Expresso. We however offer three shipping methods for online orders: (1) Free ground shipping, (2) 2-Day flat-rate delivery, and (3) Next day flat-rate delivery with Fedex, DHL, UPS or EMS.
Standard Ground Shipping FREE – 2-10 Business Days
2-Day Delivery €20.00 (flat rate) – 2 Business Days
Next-Day Delivery €30.00 (flat rate) – Next Business Day**

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.

NOTE: All deliveries are shipped via our Standard ground shipping method only. Additionally, for some orders having a high value over a certain threshold, we may require signature for the delivery, which means they may not be eligible for Standard Ground Shipping.

In case no one is available to receive the order, a tracking code note will be left, and parcel can be picked up at an assigned postal office. Necessary documents will be needed for parcel pick-up: identification documents, and order number or the respective tracking note.

Some Items May Ship Separately

Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

Item Availability

Out of Stock

In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is Out of Stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.

Short Shipment

A short shipment occurs when we ship to you fewer items than the items for which you initially were able to place an order. For example, we may ship to you only two of a certain item even though you placed an order for three. If this happens, we will notify you as quickly as possible if we will be able to ship the remaining items later, or if we will have to cancel them.

Pre-Ordering

You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages. A credit card is required for pre-ordered items, and your credit card will be authorized for the price of pre-order as a pending charge. However, we will not charge your credit card for the order until your pre-ordered item(s) actually get shipped.

We will send client an email with information pertaining to the order.

A Najha gift card is guaranteed to delight. Choose between a classic gift card and an e-gift card. Classic gift cards are subject to the same shipping policies as other Najha merchandises purchased on the website, while e-gift cards are emailed the same day and ready to use within 24 hours.

You may check the balance of your Najha Classic Gift Card or E-Gift Card by calling +351-256-0689-80, or by email:geral@najha.com. You will need your Gift Card reference number to retrieve your card balance.

For cards purchased on najha.com:

Your purchase or use of a Gift Card constitutes your acceptance of the following terms and conditions: Najha Gift Cards will not expire and are redeemable for merchandise at anytime. Gift Cards should be presented at the time of purchase and may not be redeemed for cash, except were required by law. You may also be required to provide your card number when redeeming a Najha E-Gift Card. Gift Cards will not be replaced if lost or stolen, except where required by law. Treat your Gift Card like cash. Najha is not responsible for unauthorized use of your Gift Card.

GIFT CARD FAQs

Is there a maximum value on a Najha Gift Card?

The total Gift Card amount cannot exceed $500.00 per card or $2,000.00 per order.

Can I purchase Gift Cards using a Gift Card?

At this time, we do not allow Gift Cards to be purchased using another Gift Card as payment.

Will my purchase of a Gift Card be taxed?

Sales tax will not be applied to purchases of Gift Cards at www.najha.com. If other merchandises are included in your order, taxes will apply only to those items.

Will I be able to apply any coupons or promotions to a purchase of a Gift Card?

Generally, coupons, discounts and other promotions cannot be applied to the purchase of Gift Cards.

Are Najha Gift Card subject to the same shipping and returns policies as other merchandise purchased on www.najha.com?

Shipping of Najha Gift Cards is subject to the same shipping policies as other Najha merchandise purchased at www.najha, as applicable.

For Najha E-Gift Cards, if you elect to receive a copy via email of the E-Gift Card you sent to someone else, you will receive a confirmation email once the e-Gift Card is sent via email to its intended recipient. In general, the E-Gift Card is sent via email to the recipient once your online order with us is placed. Najha will not be responsible for delivery of the Najha E-Gift Card to an incorrect yet deliverable email address, or to a nonexistent email address, as provided by the purchaser.

The standard Najha Return Policy applies to any products purchased with a Najha Gift Card, but Gift Cards themselves may not be returned. Refunds of purchases made with your Gift Card will be placed back on the card or on a new card.

See our Shipping Policy and our Returns & Exchange Policy for additional information.

How do I use my Classic Gift Card to make purchases at www.najha.com ?

To apply the balance of a Gift Card to an online purchase at www.najha.com, simply enter the gift card number in the appropriate fields in the payment stage of our checkout process.
How do I use my e-Gift Card at Najha store?

To redeem a Najha E-Gift Card at our retail store, print out the Najha E-Gift Card email and present it at the time of purchase. Please ensure that your print-out includes a barcode, the gift card number and the PIN (or that you know the PIN) at the time of the purchase.

Can I use both a Gift Card and a credit card to pay for an order?

If you are using both a Gift Card and a credit card to pay for an order, the full Gift Card value will be deducted first, and then the balance will be paid using your credit card. For online returns only, if you are returning any item that was in whole or in part paid for using a Gift Card, the amount contributed to the payment via Gift Card will be credited to you via a new E-Gift Card.

If you are not satisfied with your order for any reason, we will accept the return of full-priced items that are in new, unused condition, with original tags attached and when accompanied by an original Najha receipt/invoice or gift receipt. Returned items must not be washed, worn or altered. We do not accept returns of custom-made items.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

You have two options for returning/exchanging merchandise purchased online: by mail or at our warehouse. All returns/exchanges of online orders, whether by mail or at our warehouse, must be returned within 30 days from the day the order was shipped.

Option 1: By Mail

To return or exchange by mail, please follow these instructions:

  1. Complete the required information on the packing slip included with your package.
  2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
  3. Affix the pre-addressed and pre-paid return label to your return package.
  4. For purchases made on Najha.com, mail your return package at any Postal Service office or FedEx, UPS, DHL drop-off location, or hand off your package to your Postal Mail Service or Carrier Express driver of your choice.

Option 2: In Warehouse

You can return/exchange items purchased at najha.com at our warehouse located in Aveiro. You will need to present your packing slip at the time of the return/exchange. Note that in-warehouse exchanges are subject to inventory availability.

PERSONALIZATION/MONOGRAMMING

Returns and Exchange: Personalized and Monogrammed items are final sale and cannot be returned or exchanged.

Returns and Exchange: Personalized and Monogrammed items are final sale and cannot be returned or exchanged.
Shipping and Delivery: Your entire order will ship once the personalization is complete. Please allow approximately an additional 1-2 business days for delivery of all monogrammed and personalized orders. Monogrammed and personalized items ship separately from other items in orders, and are eligible for standard ground shipping only.
Monogramming after receiving item/submitting order: Unfortunately, it is not possible to request monogramming for your item after the order has been placed or after you have received your product. We ask that all monogramming requests be submitted at the time of ordering.
Personalization Customer Service: If you need any help, please call us at +351-256-0689-80, or geral@najha.com for assistance.

Returning a Gift

Gifts can be returned or exchanged by mail or in store when accompanied by the gift receipt or original packing slip. To return or exchange by mail, please call a customer service representative to obtain a prepaid shipping label at: +351 256 068 980. For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Najha E-Gift Card (if you return by mail) or a Najha Gift Card (if you return in store).

Final Sale Items:

We do not accept returns or exchanges of items purchased on sale at any time. All altered or custom-made merchandise and sale items are considered Final Sale.

Subject to applicable conditions and exclusions, handbags, small cork goods and accessories are protected from the original date of purchase by a one-year limited warranty (proof of purchase required). If the handbag, small cork good or accessory proves to be defective in material or workmanship under normal use anytime within the first year, we will repair or replace the item free of charge with same or comparable product. Defective handbags, small cork goods or accessories will not be returned to customer. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.

Over time, the cork will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag or small leather item. Please refer to our Product Care Guidelines for further information on caring for your handbag or small cork item.

Please contact us at: +351 256 068 980, or geral@najha.com along with the order number.

Conditions & Exclusions

The warranties offered herein by Najha are nontransferable and do not cover damages arising from dye transference, accidents, misuse or any alteration, service or repair performed by any other party other than Najha or its authorized licensee or provider.

Repairs

Should you need to have your Najha piece repaired, please visit our atelier. Our Sales Assistant will be glad to welcome you and assist you.

The customer service section on najha.com will provide you our location and all the practical information you may need: opening hours and address.

Your Najha piece can also be shipped for repair, please do not hesitate to contact our clients services. Our specialized advisors will be glad to provide you with all necessary information for shipping your item to Najha for repair.

All Najha products are handmade and request the highest level of craftsmanship not only for production but also for repairs.

IN ORDER TO GUARANTEE THE QUALITY OF THE REPAIRS, PLEASE KINDLY NOTE THAT NAJHA HANDLE REPAIRS EXCLUSIVELY IN-HOUSE BY OUR ARTISANS AT OUR DEDICATED ATELIER.

Counterfeit Warning

In an effort to prevent the sale of counterfeit Najha products, both online and offline, it is best to buy directly from the only official Najha e-commerce website www.najha.com, an official Najha retail store, or specialty retailer or e-tailer that you know to be reputable.

To report counterfeits, please email geral@najha.com.

OUR PRODUCTS ARE MADE OF THE HIGHEST QUALITY AND CRAFTSMANSHIP, HENCE WE PROVIDE CARE INFORMATION TO MAINTAIN YOUR NAJHA PRODUCT ON ALL OUR PRODUCT PAGES.

Maintenance recommendations are also available for your personal piece in your purchase history section in your account.

Alternatively do not hesitate to contact our client services or visit us to get more information on how to take care of your Najha item. Cork is one of the most durable and easiest materials to clean and unlike its cousin, leather, cork does not need to be conditioned

Things You Need:

Fine-grit sand paper | Mild detergent | White vinegar | Scrub brush | Toothbrush | Small bucket

Instructions:

  • Make your cleaning solution. Add five drops of the mild detergent to a half gallon of warm water. The detergent must be nontoxic to prevent any chemicals from harming your Najha fashion cork. Add half a cup of white vinegar to the mix and swirl everything around. You do not need to make suds.
  • Wipe down the Najha fashion cork item with a damp rag. Moisten the rag with the cleaning solution and then use it to remove as much dirt and grime as possible from the cork. This will make your scrubbing less extensive later and preserve the life of your cork fashion.
  • Scrub the Najha fashion cork with the cleaning solution. Use a gentle, circular scrubbing motion. The scrub brush should be damp but not sopping wet and you should stop frequently to rinse out the brush so that you are not just smearing dirt around on the Najha fashion cork. Use the toothbrush to scrub areas that cannot be reached with the larger scrub brush.
  • Wipe down the Najha cork to remove all soap residue and suds. This will give you an idea of how effective your cleaning has been. If you still see a lot of grime or discoloration on the cork fashion, you can scrub the entire piece once more. Do not scrub more than twice or you risk breaking the cork. If the Najha cork looks clean, you can stop after a thorough wipe-down.
  • Examine the Najha cork. There is no need to rinse the Najha cork since the vinegar will lighten stains, but you can scrub the piece a final time with clear, warm water to remove all cleaning solution. If you like the look of your Najha cork at this point, let them dry out for a day or two.
  • Lightly sand the Najha cork. Do not do this until the Najha cork are completely dry, which can take a day or two. You must not use heavy pressure or sand repeatedly in the same area. You are removing the top layer of cork, so you can only do this a few times before you wear out your piece. However, a very light sanding will remove nearly all evidence of stains. This is only necessary for heavy stains that did not come out with the cleaning solution.