F.A.Q

General

Should you require information or help, please contact our Client Services.
Our specialized advisors will be happy to assist you by e-mail at any time, by using the contact form and/or Chat or Social Networks.

The Najha website presents our entire collections of handbags, wallets and small goods, fashion jewelry, belts, scarves and accessories, shoes, and ready-to-wear.
Discover the complete Najha product offer by clicking on the SHOP tab on www.najha.com.

Should you require further information please do not hesitate to contact our Client Services.

  1. In our warehouse store
    Najha products are exclusively available at our warehouse in Portugal.
    Opening hours, address and product categories can be found on the CUSTOMER CARE tab.Should you require more information, please contact our Client Services.
  2. Distance sales
    Our Najha products are also available worldwide on najha.com or by phone or email via our Client Services.

Najha fashion collections are exclusively produced in our workshops located in Portugal.
The choice of the finest materials, experienced craftsmen and the extreme care devoted to all manufacturing phases of our items, perpetuate and renew our tradition of excellence and refinement of cork leather.

Najha offers unique designs. You are invited to choose and to personalize your favorite piece with initials and colors and creating one of the many different combinations possible.
Najha also proposes a unique hot stamping and embroidery service for small cork leather goods, luggage tags and soft-sided luggage bags.
This service can be requested on www.najha.com or by phone, email, via our Client Service when placing an order.
Should you require more information, do not hesitate to contact our Client Services.

Our craftsmen will on request customize any Najha products.
If interested, do not hesitate to contact our Client Service, which will provide you with more information on the feasibility of your special order.

You will find all of the maintenance recommendations in each product sheet inside your precious Najha item or through the customer care link.

Should you need to have your Najha product repaired, please come to our Najha atelier. our Client Services will be glad to assist and advise you.

Should you live far from our atelier or oversee, do not hesitate to contact our Client Services. We will be glad to provide you with all necessary information for sending your item to Najha for repair.

We are at your disposal. Please contact our Client Services. We will be glad to guide you in your choices.
  • Once you have chosen your products, add them to your cart by clicking on « Add to Shopping Bag ».
  • To finalize your order and proceed to the payment, click on «Purchase».
  • The order process has 4 stages:
  1. Register by creating your own account or login, with your email address and password.
  2. Fill in the delivery information: receiver’s name and address and select your delivery method.
  3. Fill in the payment information.
  4. Review your order and submit it.

Najha will send you several emails during the order process to keep you informed about the different stages of your order. Should you require more information or help, please contact our Client Services.

Payments can be made by debit card, credit card or multibanco, bank transfer depending on the country you are purchasing from.
In order to pay by bank transfer, please contact our Client Services.

Accepted cards are Visa, Mastercard, Discover, Maestro, American Express.
All transactions are secured. The Najha website is provided with an SSL encryption system to protect personal and payment data. Najha does not keep any credit card information.
Should you require more information or help, please contact our Client Services

Should you require more information or help, please contact our Client Services.

Najha only offers delivery in the country where the order has been placed online or by phone.

For assistance with our return or exchange process, please contact Client Services.

Najha offers you the possibility to make a gift to the person of your choice and have it delivered directly.
When processing the order, you will be able to add a personalized message.
In order to ensure a high quality service, our Client Service advisors may contact you about your order.
For details, please consult the general terms and conditions, or contact our Client Services.

Required configuration najha website

This site is optimized for recent browser versions.

  • Download the latest version of Internet Explorer.
  • Download the latest version of Firefox.
  • Minimum required configuration:

Windows:

  • Internet Explorer 8.0 or later
  • Mozilla Firefox 20.0 or later
  • Google Chrome 26.0 or later

Mac OS:

  • Safari 5.1 or later
  • Mozilla Firefox 21 or later
  • Google Chrome 27 or later
  • IOS 5 and later
    Android 4.1 and later

Creating a Najha account will enable you to:

  • Save and manage your personal information
  • Create and share your personal wishlist and bookmarks
  • Track your online orders
  • Receive our latest product and event updates

By clicking on My NJ tab, you will be able to create your account and experience your personalized page on najha.com.

Should you have forgotten your password, please click on My NJ tab and select “Forgotten your password?” For security reasons, an automatic email will be sent to the address you have fulfilled, including a link that will allow you to create your new personal password. Once you have entered your account, you will be able to change this password.

Najha offers you the possibility to update and modify all the information of your account by clicking on “Modify” on your My NJ account. To delete your Najha account, please contact our Client Services.

Everybody can navigate on najha.com without registering personal information. However, when creating an account and ticking the Digital Communication box, you agree to be contacted with invitations to Najha events, information on the brand and its products or customer satisfaction surveys. Moreover, when placing on order, Najha collects all the data of the customer needed for the shipping and billing processes: name, addresses, email. Najha signs on only providing the information needed to complete the order process, to its trustworthy third-party partners: bank institution, shipping partners. Najha does not keep any credit card information.

Questions about najha ?

Thanks to your subscription to our newsletter, you will be among the first to be informed on the latest products, events and news.
In addition, please click on the MEDIA CENTER or Blog tab in order to discover the latest information on Najha.

Should you require more information, please contact our Client Service. We will be more than happy to share our passion with you.

We invite you to consult the Career section of najha.com, where you will find our updated list of job and internship offers, as well as application forms. You can also submit your application by email to: geral@najha.com
For information regarding Najha, please consult the website www.najha.com

Orders and returns

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’. Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

You can contact our customer support team by provided email or mobile phone. In case, it’s not convenient to talk, you can come to our store to make your request.

Any unanswered questions?